Refunds & Exchanges

At Cocolicious, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to ensuring your happiness with every purchase. Here is our return policy:

Returns & Refunds:

  • You may return any item in its original, unused condition within 14 days of receipt for a full refund or an exchange.
  • Please include a copy of your receipt or proof of purchase with your return.
  • Refunds will be processed to the original method of payment within 5-7 business days of receiving the returned item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you receive a product that is defective or damaged, please contact us immediately at vanessa@cococliciousbeauty.com We will prioritize resolving this issue, either by sending a replacement or processing a refund.

How to Return:

  1. Pack the item securely in the original packaging.
  2. Include your order number and reason for return.
  3. Send the package to the following address: 506 Cabrillo Ave Santa Cruz CA 95065
  4. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

If you wish to exchange an item for a different variant or another product, please return the original item and place a new order.
Fragrance-Free Options & Sensitivities:

Customers with sensitivities can return fragrance-free products under the same return policy conditions. Please notify us about your needs so we can ensure your satisfaction.

If you have any questions or concerns regarding your order or our return policy, please contact us here on Etsy or vanessa@cococliciousbeauty.com  We’re here to help!

Thank you for choosing Cocolicious, where we believe in nurturing both your skin and our planet!